How should you respond if a client mentions they received PCA or CFSS services?

When a client mentions that they received PCA (Personal Care Assistant) or CFSS (Consumer-Focused Support Services) services, it is crucial to create a space where they feel comfortable discussing their experiences. By choosing to discuss it only if they want to share, you show respect for their autonomy and personal boundaries. This approach allows the client to guide the conversation based on their comfort level, fostering trust in the relationship.

Encouraging clients to share can provide valuable insights into their experiences and needs, helping you tailor your support effectively. It underscores the importance of active listening and reinforces that their feelings and experiences are valid and important. This approach promotes an open dialogue, enhancing the client-worker relationship while ensuring the client feels respected and heard.