In the agency model, who performs tasks related to monitoring and evaluating workers?

In the agency model, trained agency employees are responsible for monitoring and evaluating workers. This is because these employees possess the necessary expertise and training to assess the performance of service providers accurately. They have a clear understanding of the standards and expectations required for quality service delivery and are skilled at identifying areas for improvement.

Additionally, having trained agency employees handle this responsibility ensures that evaluations are conducted objectively and consistently, leading to better outcomes for the individuals receiving services. Their role is crucial in maintaining accountability and upholding the integrity of the services provided by workers to ensure they meet the needs of those they serve effectively.

Other groups, like the individuals receiving services or family members, may provide valuable feedback but do not have the specialized training to conduct formal evaluations. The community as a whole may contribute through input or feedback but does not typically have a direct role in monitoring workers in the same structured manner as trained employees of the agency.