What is the definition of maltreatment in your work context?

Maltreatment in the context of PCA/CFSS work refers specifically to abuse, neglect, or financial exploitation. This definition encompasses serious and harmful behaviors that can occur in caregiving relationships, affecting the well-being of individuals receiving care. Abuse may involve physical, emotional, or sexual harm, while neglect refers to the failure to provide necessary care and support, leading to deterioration in the clients' health or welfare. Financial exploitation involves the improper use of an individual’s financial resources or assets, which can have long-lasting negative effects on their quality of life. Recognizing maltreatment as encompassing these severe actions is crucial for workers in this field, as it lays the foundation for safeguarding the interests and safety of those they serve.

In contrast, other options like unpleasant working conditions, accidental harm, or miscommunication, while potentially negative aspects of the caregiving environment, do not align with the definition of maltreatment that is focused on willful harm or neglect that jeopardizes a person’s safety and well-being.